Tekora Labs Private Limited — Developer of Mera Nivas

Privacy Policy – Mera Nivas

Last updated: June 11, 2026

App & Developer Information

This page is the official Privacy Policy for the Mera Nivas mobile application and related services.

• App name: Mera Nivas
• Developer / Data controller: Tekora Labs Private Limited
• Google Play developer name: Tekora Labs
• Support email: support@meranivas.com
• Account & data deletion: https://www.meranivas.com/data-deletion
• Website: https://www.meranivas.com

1. Introduction

This Privacy Policy explains how Mera Nivas ("we", "us", or "our"), developed and published by Tekora Labs Private Limited (listed on Google Play as Tekora Labs), collects, uses, stores, shares, and protects your personal information when you use our mobile applications and related services.

By creating an account or using any Mera Nivas app, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information that you provide directly, that is generated through your use of the apps, and that we receive from third-party services integrated with our platform.

2.1 Information You Provide

• Account & profile data: Full name, email address, mobile number, profile photo, role (resident, admin, security staff), and login credentials.
• Society & residence data: Society name, building/block, flat or unit number, ownership or tenancy details, and related residence information.
• Visitor & gate data: Visitor names, contact numbers, vehicle details, entry/exit timestamps, photos, and gate pass or QR code information.
• Complaints & support data: Text, images, or attachments submitted through complaint or help features.
• Payment data: Maintenance fee amounts, payment history, receipts, and transaction references. We do not store your full card, UPI PIN, or bank login credentials. Payment card and banking details are processed directly by our payment partners.
• Vehicle data: Vehicle registration numbers and related parking information.
• Communications: Messages, notices, announcements, and other content you send or receive through the platform.

2.2 Information Collected Automatically

• Device & app data: Device model, operating system version, app version, unique device identifiers, and crash or diagnostic logs needed to maintain app stability.
• Push notification tokens: Device tokens used to deliver alerts, society notices, payment reminders, and emergency notifications.
• Usage data: Features accessed, session activity, and general interaction patterns to improve app performance and reliability.
• Location data (where enabled): Approximate or precise location when you grant permission, used for location-based services and, in the admin app, emergency alert features.
• Advertising identifiers: The resident app may use advertising IDs through Google AdMob to display ads.

2.3 Information from Device Permissions

Depending on the app and features you use, we may request access to:

• Camera — to capture profile photos, visitor photos, complaint attachments, and QR code scanning.
• Photo library / storage — to upload or save images related to profile, visitors, complaints, or notices.
• Notifications — to send society updates, payment alerts, visitor approvals, and emergency messages.
• Location — to provide location-based services and emergency alerts where applicable.
• Microphone (Guard app only) — only when audio recording features are explicitly used.

You can manage these permissions through your device settings. Some features may not work if required permissions are denied.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate your access.
• Deliver society management services, process payments, and notify you of society updates.
• Provide society management features including billing, visitor management, notices, complaints, parking, and communication tools.
• Process maintenance payments and subscription transactions through authorized payment providers.
• Send push notifications, SMS, and email alerts about transactions, visitors, notices, and account activity.
• Display advertisements in the resident app through Google AdMob (where applicable).
• Improve, maintain, secure, and troubleshoot our apps and backend services.
• Comply with legal obligations and respond to lawful requests from authorities.
• Prevent fraud, abuse, and unauthorized access to our platform.

4. How We Share Your Information

We do not sell your personal data.

We may share your information only in the following circumstances:

• Society administrators and authorized staff: Resident and visitor information is shared with your housing society's authorized admins, committee members, and security personnel as required to operate society management features.
• Service providers: We use trusted third-party providers who process data on our behalf, including:
• Cashfree — payment processing and transaction verification (Cashfree Privacy Policy)
• Google Firebase / Google Play Services — push notifications and app infrastructure (Google Privacy Policy)
• Google AdMob — advertising in the Mera Nivas resident app (Google Privacy Policy)
• Expo — over-the-air app updates and push notification delivery (Expo Privacy Policy)
• Cloud hosting providers — secure storage and operation of our servers.
• Legal requirements: When required by applicable law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection of your data.

Each third-party provider is permitted to use your data only as necessary to provide services to us and is expected to maintain appropriate security measures.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you request account deletion, we delete or anonymize your data as described in our Data Deletion Instructions:

• Active account data is permanently deleted within 30 days of a confirmed deletion request.
• Backup copies are purged within 90 days.
• Certain financial or transaction records may be retained longer where required by applicable Indian tax, audit, or legal obligations. Such data is isolated from active use and deleted once the legal retention period expires.
• Anonymized or aggregated data that cannot identify you may be retained for analytics and service improvement.

6. Data Security

We use encryption and access controls to secure your personal data. Specific safeguards include:

• Encrypted data transmission (HTTPS/TLS) between the app and our servers.
• Access controls limiting data access to authorized personnel and society admins.
• Secure storage of authentication tokens using device secure storage where supported.
• Regular monitoring and updates to address security vulnerabilities.

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

You may request access, correction, or deletion of your personal information. Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information through your profile settings or by contacting us.
• Delete your account and associated data. See our Data Deletion Instructions for step-by-step guidance.
• Withdraw consent for optional permissions (such as camera, location, or notifications) through your device settings.
• Opt out of marketing communications by following unsubscribe instructions or contacting us.

To exercise any of these rights, contact us at support@meranivas.com. We will respond within a reasonable timeframe, typically within 7 business days.

8. Children's Privacy

Mera Nivas is intended for users who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

9. International Data Transfers

Our services are primarily operated in India. Your data may be processed on servers located in India or in other countries where our service providers operate. By using our apps, you consent to the transfer and processing of your information in accordance with this policy and applicable law.

10. Third-Party Links and Services

Our apps may contain links to third-party websites or services (such as payment pages). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Advertising

The Mera Nivas resident app may display advertisements served by Google AdMob. Google may collect and use device identifiers and usage data to personalize ads in accordance with Google's Privacy Policy. You can manage ad personalization through your Google account settings or device advertising preferences.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the app or by email. Your continued use of the apps after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Developer / Data Controller: Tekora Labs Private Limited (Google Play: Tekora Labs)
• Support email: support@meranivas.com
• Website: https://www.meranivas.com/contact
• Data deletion: https://www.meranivas.com/data-deletion